Ihre Privatsphäre liegt uns am Herzen

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Shipping Department

We process your orders within 24 hours on business days. The goods are carefully packed in the shipping warehouse to avoid damage during transport, provided by the supplier or customer. We pack material on pallets of five regular sizes or into cardboard envelopes.

Shipping

Customers can choose the delivery/pick-up method when placing an order in the e-shop.

Personal pick-up

You can pick up your goods at the sales warehouses in Chrudim, Prostějov or Frýdek-Místek after you receive an SMS or e-mail notification.

Delivery

We deliver anywhere in the Czech Republic using our own cars and selected shipping companies, whose drivers know how to handle the goods. The goods are usually delivered within three business days. In the case of shipping abroad, the delivery date within 3 days does not apply. Our salesman will contact you and agree the terms of delivery.

The goods are carefully packed in the dispatch warehouse to avoid damage during transport. We pack material on pallets of five regular sizes or into cardboard envelopes. When delivered by our own cars, it is possible to return the pallet after unpacking by agreement with the driver. You will receive the refund for the pallet at your account. The shipping cost is automatically calculated according to the weight of the ordered goods and distance from the sales warehouses in Chrudim, Prostějov and Frýdek-Místek. Prior to unloading, the driver contacts the customer by phone to inform them of the time of arrival.

Pallets or envelopes and a packaging fee are charged additionally to the goods when the shipping is provided by the customer’s shipping company.

Packaging

The collection services pack the material for shipping according to the character of the order using either pallets or cardboard envelopes.

Cardboard envelopes are only used under the following conditions: not more than three pieces, weight under 20 kg and dimensions under 1,000×2,000 mm.

Pallets used for shipping come in five standard sizes. Pallets always overlap to avoid damage during manipulation.

The cost of pallets and envelopes are calculated at normal market values. A packaging fee, which includes the packaging material and handling the goods, is added to the price of the goods.

Payment

You can pay in cash or by credit card upon pick-up.

If you choose a bank transfer to our account, you will receive an advance invoice at your e-mail address (possibility of payment by QR code) . The goods will be prepared for shipping as soon as the invoice is paid.

The fastest guaranteed method of payment is via the payment gateway; you can also pay by card.